http://player.piksel.com/player.php?video_uuid=ul614j1o

http://news.delta.com/ceo-apologizes-customers-flight-schedule-recovery-continues

“…What you see on the video is their operations center. It is not their IT command center. The big airlines have operations centers. There they track their flights, their fleet, their crews, the weather, etc. The operate 1000’s of planes that each flying 4 to 8 or more flights a day. The crews don’t necessarily stay on the same plane all day. The time they are awake and work each day is carefully managed. The daily logistics to get the maximum use of the fleet is daunting.

“If a plane needs a new tire — do you delay its next flight, or pull a plane from another flight? If there are too many weather delays the airline may have to bring in a new crew. The crew they relieve may be out of position for their next days assignments. The airlines use operations research software to evaluate the options and pick the one that has the least total impact to the system on that day.

“When you consider what is needed to manage the real time operations of an airline, the room shown in the video is exactly what you would expect. This wasn’t a PR shot.”

http://www.cringely.com/2016/08/08/outsourced-probably-hurt-delta-airlines-power-went/#comment-675372